Order Processing & Delivery

How will I know if you have received my order?

When you make a successful order on BestBuyOnline.cn, an email will be generated automatically with order details including your order number. If you don’t receive it, please contact us. Please keep your order number handy in case you have questions about your order.

When will you process my order?

All your orders are processed the same day that they are received, and shipped within 48 hours. Your credit card is only charged when your order is shipped.

How is the shipping cost?

We offer free shipment for every order. You can see the delivery charges when you proceed to the checkout on our site in PC or over the phone. Extra charges for tax should be expected.

Can I ship items to more than one address when I place my order?  

We are happy to help you with these needs. But unfortunately we cannot do so for now. We believe that in near future we can make this happen for you.

When will I receive my order and check my order status?

Normally we ship out the orders within 48 hours. After your order is shipped out, you will receive an email of delivery information with a link and tracking number. To check the status of your order, you can click on the link and input the tracking number. We expect to deliver to you within 7-15 business days, yet depending on your delivery area. And yes we ship internationally.

Where can I find my past orders?

To find your past orders, please log in to your account in our site, and go to My Account, then Order History, you can see all you past orders.