How to use/apply:
For external use only
We can ship parcels to most countries or regions.
Countries or regions not shipped to: Afghanistan, Iran, North Korea, Puerto Rico, Syria
After receiving your order(s) in 48h, our pick & pack team will finish all the processes and move to the logistics warehouse operated by ourselves to prepare
for a quick shipment. We arrange air flights for your parcels.
Note: The above is the standard shipment and it’s available for the majority of countries. Delays can occur upon force majecure such as weather conditions,
natural disasters, governmental restrictions, flight arrangements, and other external factors.
Covid-19 & Pandemic Incidents: International transportation and customs clearance have been largely affected by the global spread of Coronavirus. Your
shipped order(s) might be delayed for a while due to the restricted and cut-down flights but we’ll do our best to move the process forward and deliver the
packages sooner. Stay safe and healthy.
Estimated delivery time will take 10-15 business days.
Shopping on bestbuyonline is safe, fast, and friendly. To make it easier and better for your shopping experience,
we accept different payment methods with secure and convenient guaranty for your online privacy:
1. If an item has no defects or it matches the description, but you simply do not like it or it doesn't fit you well, you can return it within 14 days after the
delivery (refunds can only be applied after the receipt of the products).
2. If you've received a defective, damaged or wrong product, we'll do our best to solve it. But please make sure to contact the customer support team ASAP.
Login in your account on bestbuyonline.cn platform, go to Return My Product, fill out and form and get the case number, then you’ll have our customer
service to take care of the rest for you.
Yes, in case:
Your request will be processed within 5 business days after we receive your return or the tracking number (depends on product value).
The refund will be issued to your original payment account as per your request.
If you have any issues with your return, please contact our Customer Service.
Our Customer Service will be online between 9:00 a.m. - 18:00 p.m. (China time) from Monday to Friday (except for public holidays).
We support any kinds of languages and will do our best to reply and follow as soon as possible.
We offer our full package of cross-border services covering product ordering, picking & packaging, e-commerce, customs clearance, last-mile delivery,
and multilingual-support customer service, meanwhile with the flexibility to cater to specific needs for your business.
We’ll assign an account manager for your business/project. The account manager will follow all your requests for quotation, inventory, product ordering,
picking & packing, e-commerce, customs clearance, last-mile delivery and multilingual-support customer service. Meanwhile the account manager will
track and look after the one-stop process at your service.
All our services are supported by API system integration and can be connected with your system to manage the process from creating orders to tracking
the orders’ timely status.
When we receive your requests by API or excel file (Google sheet):